We believe you should feel both informed and empowered when it comes to our handling and usage of your information.
This notice therefore explains:
What information we collect when you’re using our CNE GRAPHICS STUDIO website, or when you’re communicating with us;
Our data principles
Everything we do relating to your information is covered by the following:
How do we collect information about you?
In any interaction you may have with CNE GRAPHICS STUDIO, we collect information in three possible ways:
1. When you directly give it to us (“Directly Provided Data”)
When you sign up for our site, or any time you visit CNE GRAPHICS STUDIO, or purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our side, like ‘Add to Bag’. All this information requires a direct action by you at that time in order for us to receive it.
2. When you give us permission to obtain it from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, social media is an important part of how CNE GRAPHICS STUDIO interacts with our customers. In using social media (e.g. by signing onto CNE GRAPHICS STUDIO using your Facebook or Google log-in), you may give us permission to access your information in that social media channel or in other services. So, if you did choose to link your Facebook or Twitter account to CNE GRAPHICS STUDIO, this would enable us to obtain information and content from those accounts. Or if you’re using CNE GRAPHICS STUDIO on your mobile, you can also choose to provide us with location data. The information we obtain from those services does depend on your settings for that service or their privacy policies. So you should always regularly check what those are.
3. When our systems collect information or data as you use our websites or apps, or use websites or apps that are connected to CNE GRAPHICS STUDIO (“System Collected Data”)
These days, whenever you use a website, app, or other Internet service, there’s certain information that gets created and recorded automatically by the IT systems necessary to operate that site, app or service. The same is true when you use our websites. For example:
(b) In addition, the type of device you’re using to access CNE GRAPHICS STUDIO and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. What information we can be provided with depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.
What information do we collect about you, why do we collect it and what do we do with it?
We need to answer this question first at the headline level, before looking at specifics.
At the headline level, we collect two types of information:
When explaining the specific information we collect about you, we will endeavour to confirm which is “personally identifiable” and which is “non-personally identifiable” on the other.
The easiest way to explain the specific information we collect about you is to look at every different point of interaction you may have with CNE GRAPHICS STUDIO, as we collect different information at different points in your user or customer journey with CNE GRAPHICS STUDIO. These interaction points include the following:
Set out below is an explanation of what information we collect at each of these interaction points, along with confirmation of (a) whether you directly give it to us, or we collect it with your permission, or whether it is collected by our technical systems; and (b) whether it is “personally identifiable” information or “non-personally identifiable” information:
After you create an account and register with us, you can then choose to provide further information about yourself during the registration process (for example, your gender and location). Any further information you provide to us at this stage will also be Directly Provided Data, all of which will be personally identifiable information.
When you create an account and register with us, CNE GRAPHICS STUDIO will keep that Directly Provided Data for as long as you are registered with us, so that we can then use it to identify you by your CNE GRAPHICS STUDIO profile, to operate all the systems (such as delivery systems) to enable you to place an order to purchase products from CNE GRAPHICS STUDIO, to prevent fraud, and to offer you a personalized, relevant experience at CNE GRAPHICS STUDIO.
Logging into CNE GRAPHICS STUDIO: Once registered, if you wish to log in, you will need to input your email address and password again, which is Directly Provided Data and personally identifiable information. This will be matched to the up-to-date Directly Provided Data of the same type associated with your account to confirm your identity, and to enable you to place an order to purchase products from CNE GRAPHICS STUDIO.
Purchasing from CNE GRAPHICS STUDIO: To purchase products from CNE GRAPHICS STUDIO, you will need to do the following:
Contacting CNE GRAPHICS STUDIO Customer Care: if you contact our customer care department for any reason (for example when you submit a question using the Ask a Question or Help Form or if you communicate with us on Live Chat), irrespective of which of the available communication channels you use to contact us, we will record the contact and collect all applicable information relating to the contact. Details of the contact with you will be both Directly Provided Data and personally identifiable information, which we will then:
Using or interacting with CNE GRAPHICS STUDIO social media channels: When you use or interact with any of our social media channels (like Facebook and Twitter), we may collect, record and retain certain System Collected Data and User Authorised Data regarding your activities on those social media channels, such as the frequency of your visits. For example, if you choose to use the Facebook “like” button to indicate you like any of our pages or apps, or if you tag any of your social media contacts or link to them in any content you post, we will record this information. This is most likely to be non-personally identifiable information but may also include personally identifiable information depending upon your settings on those channels.
Any content you put or add on any of our social media channels will be Directly Provided Data, which may be personally identifiable information depending upon the content. We will collect, record and use that content and any other information you provide when putting or adding it to any of our social media channels (including any information that you have permitted those social media channels to share with us or that is allowed by your user settings on those sites).
Finally, any additional information about you that you need to provide when you use a particular social media channel or app will be explained in the terms and conditions for that app.
Clicking on CNE GRAPHICS STUDIO emails, banners, hyperlinks or plugins: if you view or click on emails that we have sent you, or on banners, hyperlinks or plugins we have placed on our website or other websites, both the fact that you have done so, as well as the address of the site you were on when you did so, will be Directly Provided Data that we will record. This is all non-personally identifiable information. We will use this information to track and analyse how successful those emails, banners, hyperlinks or plugins are in engaging with you.
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Cart” and “Save for Later”.
(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing or shopping on CNE Graphics Studio, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete CNE Graphics Studio user experience that we pride ourselves on providing our customers.
How may we use your information?
We collect all of this information from you for a number of different purposes, which we want you to understand – all of these purposes apply wherever CNE Graphics Studio does business, including countries outside your own. A number of specific uses for specific data is already detailed above. But we often need to use lots of different types of information or data collectively in order for CNE Graphics Studio to work and in order to be able to provide the Services to you. These more fundamental purposes include the collective use of your information:
Transfers of your information
The information that we collect from you may be transferred to, and stored at, a destination outside Nigeria. It may also be processed by staff operating outside Nigeria who work for CNE Graphics Studio or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How we DON’T use your information
WE WILL NOT Sell your information without your consent: We will not sell your personally identifiable information – including your name, address, e-mail address, or credit card information - to any third party. We believe this is absolutely essential to receive and repay your trust in us.
WE WILL NOT Share your information with third-party advertiser or ad networks: We do not currently display third party adverts on our website and, even if we did, we would not support sharing your personally identifiable information with any third-party advertiser or ad network.
How long do we keep your information for?
In the explanations above, we have tried to be as specific as we can about how long we keep your information for. But in general we retain the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.
Your options and choices
We want you to have simple and meaningful choices over your information. While we work hard behind the scenes to protect you and your data at all times, we’re also committed to providing you with tools to further manage the privacy and security of your information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
You can verify the details you have submitted to CNE Graphics Studio by contacting our Customer Care team, or via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
You can also contact us by the same method to change, correct, or delete your personal information controlled by CNE Graphics Studio regarding your profile at any time. Please note though that, if you have shared any information with others through the CNE Graphics Studio Social Media channels for example, that information may remain visible, even after you have deleted the information from your own account.
You can withdraw or modify your consent to CNE Graphics Studio’ collection and processing of the information you provide at any time. You can do this by changing your account settings. You can access your account settings by logging in and clicking on ‘My Account’.
You can link or unlink your CNE Graphics Studio account from an account on another service (e.g., Facebook or Twitter), also by changing your account settings (see above).
You can close your account, by making a written request by email. If you close your account(s), we’ll deactivate it and will make all reasonable efforts to generally delete closed account information within 30 days of account closure, except as set out in this notice. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam). Please note though that, if you have shared any information with others through the CNE Graphics Studio Social Media channels for example, that information may remain visible, even after you have closed your account.
You can opt-out of receiving marketing communications from us at any time. This can be done through your account settings, by clicking on the "unsubscribe" link in any email communications which we might send you, or by contacting our Customer Care team. Once you do this, we will update your profile to ensure that you don’t receive further marketing emails. Please note that this might take a few days for all our systems to have updated with that fact, and that you might receive a small number of emails from us while we process your request. Please also note that you will still receive service communications from time to time (see the ‘how we may use your information’ section).
At any time, you can request a copy of the personal data we hold on our systems about you. If you wish to do so, please contact our Customer Care team who will be able to assist you with your query. We won’t charge you anything for this, but we might need to ask some further questions to confirm your identity before we provide any information.
Protecting your security
We are always striving to make sure your information is protected. As soon as we receive your information, we use various security features and procedures, taking into account industry standards, to try to protect the personal information that you provide and to prevent unauthorised access to that information. For example:
We also offer secure “https” access to the transactional parts of CNE Graphics Studio.com website (that is to the bits where you are required to provide Directly Provided Data).
Access to your data on CNE Graphics Studio is password-protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and the CNE Graphics Studio Services. To further secure your credit card, we also don’t keep details of the security code (or CCV number) that you need to input in order to complete an order using your credit card.
To protect any data you store on our servers, we regularly monitor our system for possible vulnerabilities and attacks, as well as carrying out penetration testing of our own on those systems to try to identify possible improvements.
We will do our best to protect your personal data, however, there are also a number of things that you can help with. You can keep your account safe by using a strong password that includes characters other than just letters. We will also encourage you not to use the same password across all or many of your online accounts. As emails, instant messaging, and similar means of communication are not always encrypted, we also would recommend not communicating any confidential information through these means.
Changes to this Policy
This page was last updated on 23 November 2017.